Privacy Policy

Welcome to OneTapAlert. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use the OneTapAlert emergency alert application.

OneTapAlert is an emergency alert service that allows you to quickly send alerts with your location to your trusted emergency contacts with one tap.

By using OneTapAlert, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information You Provide

Account Information:

• Full name
• Email address
• Phone number
• Password (encrypted and hashed)
• Account creation date

Emergency Contacts Information:

• Names of your emergency contacts
• Phone numbers of your emergency contacts
• Email addresses of your emergency contacts (if provided)
• Relationship to you (optional)

Alert Messages:

• Custom alert messages you create
• Default alert preferences

1.2 Information Collected Automatically

Location Data:

• GPS coordinates (latitude and longitude)
• Location accuracy
• Timestamp of location capture

Important: Location is ONLY collected when you manually send an emergency alert. We do NOT track your location at any other time.

Usage Information:

• Alert history (when alerts were sent, to whom, whether they were delivered)
• App usage statistics (features used, frequency of use)
• Login and logout timestamps
• Device type and operating system
• App version

Technical Data:

• IP address
• Browser type and version
• Device identifiers
• Network information
• Error logs and crash reports

1.3 Information We Do NOT Collect

• Your contacts list (only the specific emergency contacts you choose)
• Your photos or media files
• Your messages or call history
• Your browsing history
• Continuous location tracking
• Biometric data
• Financial information (unless you purchase premium features)

2. How We Use Your Information

2.1 To Provide Emergency Alert Services

• Send emergency alerts to your designated contacts via SMS and/or email
• Share your GPS location with your emergency contacts when you send an alert
• Deliver alert messages to your contacts
• Confirm successful delivery of alerts

2.2 To Maintain and Improve Our Service

• Create and manage your account
• Authenticate your identity
• Provide customer support
• Troubleshoot technical issues
• Improve app performance and reliability
• Develop new features
• Analyze usage patterns (in aggregate)

2.3 To Communicate With You

• Send you important service notifications
• Respond to your inquiries and support requests
• Send you account-related information
• Notify you of changes to our terms or privacy policy
• Send you optional promotional communications (only if you opt-in)

2.4 Legal and Security Purposes

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our Terms of Service
• Respond to law enforcement requests (when legally required)
• Protect the rights, property, and safety of OneTapAlert, our users, and the public

3. How We Share Your Information

3.1 With Your Emergency Contacts

When you send an emergency alert, we share the following with your designated emergency contacts:

• Your name
• Your current GPS location (if location permission is granted)
• Your custom alert message or default message
• Timestamp of the alert

This is the core function of our service. By adding emergency contacts, you explicitly authorize us to share this information with them when you activate an alert.

3.2 With Service Providers

We may share your information with trusted third-party service providers who help us operate OneTapAlert. All service providers are contractually obligated to protect your data, can only use your data to provide services to us, must comply with this privacy policy, and are required to maintain appropriate security measures.

3.3 What We Do NOT Share

• We do NOT sell your personal information to anyone
• We do NOT share your information with advertisers
• We do NOT give third parties access to your emergency contacts
• We do NOT share your location data except when you send an alert
• We do NOT provide your data to data brokers
• We do NOT use your information for purposes other than providing our service

3.4 Legal Requirements

We may disclose your information if required by law, in response to valid legal process (subpoena, court order, warrant), to comply with legal obligations, to protect against legal liability, to respond to law enforcement requests, or in connection with the sale or merger of our company (with notice to you).

In case of emergency: If we believe disclosure is necessary to prevent imminent harm to you or others, we may share relevant information with emergency services or law enforcement.

4. Data Retention

Active Account Data: We keep your account information and emergency contacts as long as your account is active. Alert history is retained for 1 year from the date of the alert.

After Account Deletion: Most data is deleted within 30 days of account deletion. Some data may be retained for up to 90 days for legal and backup purposes. Anonymized usage statistics may be retained indefinitely.

Legal Requirements: We may retain certain data longer if required by law. Data subject to legal holds will be retained until the hold is lifted.

You can request immediate deletion by contacting support@onetapalert.com

5. Data Security

5.1 Security Measures

Technical Safeguards:

• Encryption in transit (HTTPS/TLS for all data transmission)
• Encryption at rest (data encrypted in our databases)
• Secure password hashing
• Regular security updates and patches
• Secure API authentication
• Firewall protection

Account Security:

• Strong password requirements
• Secure password reset process
• Session timeout after inactivity
• Option for biometric app lock

5.2 What You Can Do

• Use a strong, unique password
• Don't share your password with anyone
• Log out when using shared devices
• Keep your app updated
• Report suspicious activity immediately
• Review your emergency contacts regularly

5.3 Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours via email, explain what data was affected, describe the steps we're taking to address the breach, provide recommendations to protect yourself, and notify relevant authorities as required by law.

6. Your Rights and Choices

6.1 Access Your Data

View your account information in the app settings, review your emergency contacts at any time, see your alert history, and request a copy of all your data.

6.2 Update Your Data

Edit your account information (name, email, phone), add, modify, or remove emergency contacts, update your alert preferences, and change your password.

6.3 Delete Your Data

You can delete your account and all associated data:

• In-App Deletion: Settings → Account → Delete Account
• Online Form: Submit a request at our account deletion page
• Email Request: support@onetapalert.com with subject "Account Deletion Request"

After deletion, all data will be permanently deleted within 30 days. You will receive confirmation via email. This action cannot be undone.

→ Request Account Deletion

6.4 Opt-Out of Communications

• Marketing emails: Unsubscribe link in any promotional email
• App notifications: Turn off in device settings or app settings
• Note: Critical service notifications cannot be disabled (e.g., alert confirmations)

6.5 Withdraw Permissions

You can revoke app permissions at any time through your device settings. Note: disabling location permission will prevent location sharing in alerts.

7. Location Data

7.1 How We Use Location Data

• Location is ONLY collected when you manually send an emergency alert
• We do NOT continuously track your location
• We do NOT collect location in the background
• We do NOT track your location history

7.2 Location Permissions

Why We Need Location Permission: To share your current location with emergency contacts when you send an alert, helping them find you quickly in an emergency.

If You Deny Location Permission: You can still use the app and send alerts. Alerts will not include your location. You can manually enter your location if needed.

7.3 Location Data Retention

Location data is stored in your alert history, retained for 1 year from the date of the alert, deleted automatically after 1 year, and deleted immediately if you delete your account.

8. Emergency Contacts

8.1 Contact Information Storage

We store only the names, phone numbers, email addresses (if provided), and relationship labels (optional) you explicitly provide. We do NOT access your entire contacts list.

8.2 Contact Information Usage

Contact information is used ONLY to send alerts when you activate an emergency alert. We do NOT contact them for any other purpose, share their information with third parties, or use their information for marketing.

8.3 Your Responsibility

You are responsible for obtaining permission from contacts before adding them, ensuring contact information is accurate and current, informing contacts that they may receive emergency alerts from you, and removing contacts who no longer wish to be emergency contacts.

9. Children's Privacy

OneTapAlert is NOT intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will delete that information immediately and terminate the account.

If you believe your child has provided us with personal information, contact us immediately at support@onetapalert.com.

10. International Data Transfers

Your data may be stored and processed in the United States. We use appropriate safeguards for international transfers and comply with applicable data protection laws, including standard contractual clauses where required.

GDPR Rights (EEA Users)

Under GDPR, you have the right to access your personal data, rectify inaccurate data, erase your data ("right to be forgotten"), restrict processing, data portability, object to processing, and lodge a complaint with a supervisory authority.

To exercise these rights, contact support@onetapalert.com.

11. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how we use it
• Request a copy of your data (up to twice per year)
• Request deletion of your personal information
• Know that we do NOT sell your personal information
• Non-discrimination for exercising your rights

OneTapAlert does not sell or share personal information for advertising or commercial purposes. Contact support@onetapalert.com to exercise your rights. We will respond within 45 days.

12. Third-Party Services and Links

We use third-party services for cloud hosting, analytics (anonymized), SMS and email delivery, and crash reporting. Each service has its own privacy policy. Our app or communications may contain links to third-party websites — we are not responsible for their privacy practices.

13. Cookies and Similar Technologies

We use essential cookies for session management, authentication, and security. We may use analytics cookies to understand how the app is used, and preference cookies to remember your settings. You can control cookies through your browser settings or app settings.

Note: Disabling essential cookies may affect app functionality.

14. Changes to This Privacy Policy

We may update this privacy policy from time to time. For minor changes, we will update the "Last Updated" date. For significant changes, we will notify you via email and in-app notification.

If you disagree with changes, you can stop using the service or delete your account. Previous policy applies to data collected before the change.

15. Contact Us

Email: support@onetapalert.com

Response times:

• 3 business days for general questions
• 30 days for data access/deletion requests
• 72 hours for security/breach concerns

16. Additional State-Specific Rights

Residents of Nevada, Virginia, Colorado, Connecticut, and Utah have rights similar to CCPA, including the right to access, delete, and port data, and the right to opt-out of targeted advertising (we don't do this). Contact support@onetapalert.com to exercise these rights.

17. Your Consent

By using OneTapAlert, you consent to this privacy policy, our collection and use of your information as described, sharing your information with emergency contacts when you send alerts, and international data transfers (if applicable).

You can withdraw consent by deleting your account, stopping use of the service, or contacting us at support@onetapalert.com.

18. No Cross-App Tracking

Any data collected (such as location, contact information, or user identifiers) is used solely to provide emergency SOS functionality when the user triggers an alert. This data is not used for advertising, analytics, or tracking users across apps or websites.

• We do NOT use any advertising identifiers (e.g., IDFA or GAID)
• We do NOT participate in any ad networks or data exchanges
• We do NOT use tracking pixels, fingerprinting, or cross-site tracking technologies
• We do NOT share data with third parties for tracking or advertising purposes
• All data collected serves the sole purpose of delivering emergency alerts to your trusted contacts

Summary

• What we collect: Name, email, phone, emergency contacts, location (only when you send alerts)
• Why we collect it: To send emergency alerts with your location to your chosen contacts
• Who we share with: Your emergency contacts (when you send alerts) and essential service providers
• Your rights: Access, update, export, and delete your data at any time
• We do NOT: Sell your data, track you continuously, or share your information for marketing

Questions? Email support@onetapalert.com